Frequently asked questions
Can I return an item?
Yes. Items must be returned within 14 days from the date of delivery, unworn, unused and unwashed, with all tags attached in their original position and the original packaging included. Shoes and accessories must be returned with their original branded boxes and dust bags, where provided, and placed inside a protective box. Returns that do not meet these conditions are not accepted.
Once your return has been received and accepted, the purchase amount is refunded after deduction of tax and shipping fees, using the original method of payment. If an item arrives flawed or defective, contact our customer support: we arrange its return and refund the faulty item in full.
Which items cannot be returned?
Pre-ordered items cannot be returned. Items on sale or marked final sale, and customized or made-to-order items, cannot be returned unless they arrive damaged or faulty.
How do I return an item?
Log in to your account, click the return button and enter your order ID. Select each item you want to return and your reason, choose the DHL shipping method, and an email will confirm your return request. Place each item in its original packaging, attach the airway bill to the outside of the package where the courier can scan it, and you will be notified by email once your return and refund are accepted.
Can I cancel my order?
You can cancel your order within 24 hours of placing it. A commission fee of 4.5% for payment gateway services is deducted from the refunded amount, and the refund is made to the payment method you used. Capsule 2027 orders cannot be cancelled once confirmed.
Do you offer alterations?
Yes, for purchases made online at www.saiidkobeisy.com and in SAIID KOBEISY boutiques, including sale items. Alterations must be requested at the time of purchase; they are subject to availability and may extend the delivery time, and alterations on certain styles or fabrics may have limitations. The minor alterations listed in our Alterations Policy, such as lining or seam adjustments and minor resizing, are complimentary. Major alterations carry a surcharge: for example 10% for adding sleeves and 15% for transforming a skirt into pants, calculated on the price before any discount.
How do I book an appointment?
Choose one of our showrooms on the Book Your Experience page and use its Book Your Appointment link, or contact one of our style consultants from the same page.
How do I find my size?
Where a piece has a size guide, it is on its product page, next to the size selection. Our measurements are also on the size chart page.
