E-Style Consultant APPLY NOW

Job Description:

 Customer Service

• Respond promptly & accurately to all customer inquiries placed via Email, phone, whatsapp, website, etc. 
• Ensure responses generate satisfactory outcomes for the customer 
• Guide and advise clients on products with the aim of converting inquiries into actual purchases  
• Guide customers through the online purchasing process to ensure a smooth shopping experience

Operational Processes

• Follow up on online clients accounts , refused orders, payment methods and gateways and constantly provide status updates to the clients
• Coordinate with the various departments to ensure timely and accurate responses to clients requests, deliveries and orders
• Constantly monitor the performance of online stores, analyzing outcomes, identifying gaps & suggesting corrective action to avoid challenges
• Keep an updated record of stock availability and inventory data

Financial Processes

• Follow up on all refunds Prepare an annual training plan based on the training need analysis outcome

Online partnerships

• Follow up on and respond to all inquiries related to partnered online shops 
• Maintain long lasting relationships with online partners
• Research and recommend new business deals with potential clients
• Handle a smooth flow of work upon implementation of new partnerships